Welcome to AssistMe - a digital assistance and insurance service directly in your smartphone!
The service is an application-based e-assistance service in mobile, where you can digitally buy insurance coverage, request assistance and get help provided by suppliers in the event of an emergency, see and follow your cases "LIVE", report and request compensation claims from affiliated insurance coverage and communicate with us through digital channels or by telephone. Please note that to access all services in the app, there must be a valid insurance cover through AssistMe. When you are in need of assistance or wish to report a claim for compensation from our protection, you need to provide certain information such as the damage position, which object it is, what has happened and possibly attach certain documents digitally. If for any reason you do not have access to the digital service in the App, you can always get in touch with our alarm center around the clock and request assistance by calling our alarm center +46 771 28 28 28 or contact our Support for non-emergency matters. email@example.com
or +46 8 448 09 09.2. Your account and use of the service
AssistMe continuously develops the Service and may completely or partially update, change or temporarily or permanently discontinue providing the Service or certain parts thereof (such as, but not limited to, features and available services). Insurances that are active and linked to the Service are not affected by the above, however, other than how the contact with the Services included in the insurance may then change temporarily or permanently. We may need to perform work that affects the Service, and the Service may from time to time completely or partially be unavailable or not working satisfactorily due to. planned or unplanned maintenance, malfunctions or other circumstances. You can then always get in touch with AssistMe by calling our emergency center on 0771-28 28 28 or in case of non-emergency contact our support. firstname.lastname@example.org
or +46 8 448 09 09.
AssistMe Försäkring i Sverige AB is a group representative for our customers (group members) and is based on a group agreement between AssistMe and for each time the insurer (Insurance Company). On the basis of the group agreement, group members can take out the unique insurance cover we offer in the Service. The terms are negotiated as part of the group agreement between AssistMe and the insurer and apply between the insurer and the Group Member who has chosen to take out the insurance. You can at the Swedish Companies Registration Office (Bolagsverket), www.bolagsverket.se
check our permission to mediate insurance as an affiliated insurance mediator. More information about AssistMe as an insurance intermediary and the current insurer is described in more detail in each individual insurance terms and conditions that you can read directly in the App or on our websites.5. Fees and payment
The service is included free of charge in all insurance cover provided by AssistMe. Payment of insurance cover is made through the different payment methods offered in the Service at any given time.6. Your responsibility
If you are not satisfied with our Service, we want you to contact us so we can try to solve the problem immediately or give you advice on how to get your case reconsidered. You then contact our support via the app or via email to email@example.com
or by phone +46 8 448 09 09. If you are still not satisfied, you can contact our complaint manager via email to firstname.lastname@example.org
, to have your case reconsidered. If you have had your case reconsidered and you are still not satisfied, you have the opportunity to turn to the following instances:
Allmänna Reklamationsnämnden (ARN) Adress: Box 174, 101 23 Stockholm, phone: +46 8 50886000. www.arn.se
ARN examines complaints from private individuals, but not causal issues in traffic accidents. The trial is free. You can also go to a general court to have your case tried.13. Contact us
If you want help or other contact with us, you can send an email to email@example.com
or call +46 8 448 09 00.